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Duplouy38148939pn6j
Participant
Nov 4, 2026 11:18 PM UTC
Answered

Résilier mon abonnement

Bonsoir j'aimerais résilier mon abonnement mais je n'y arrive pas ? 

Merci d'avance 

    Peru Bob
    Peru BobCorrect answer
    Community Expert
    Nov 5, 2026 1:14 AM UTC

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

    If properly cancelled, refunds are issued within 14 days.
    See here:

    https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

    and here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    View reply

    5 replies

    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    Nov 5, 2026 1:14 AM UTC

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

    If properly cancelled, refunds are issued within 14 days.
    See here:

    https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

    and here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    Translate
    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity Manager
    Community Manager
    Nov 5, 2026 12:57 PM UTC

    ​

    Hi @Duplouy38148939pn6j 

    Thank you for reaching out to us on the Adobe Community.

    We understand that you’d like to cancel your subscription. After checking your account, we can see that there is an outstanding payment associated with Adobe Acrobat Pro and AI Assistant for Acrobat. Once the outstanding payment is cleared, you should be able to proceed with the cancellation.

    You can follow the cancellation steps here: Cancel Adobe trial or subscription. 

    You can also review the applicable cancellation terms here: Adobe subscription terms. 

    We hope this helps. Please feel free to reach out to us on the Community if you need any further assistance.
    ^Akansha

    Translate
    Duplouy38148939pn6jAuthor
    Participant
    Nov 5, 2026 3:39 PM UTC

    Bonjour j'ai effectué le paiement des 2 abonnement pro et ia et j'arrive toujours pas a résilier ? 

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