Skip to main content
authentic_Dewdrop5939
Participant
October 1, 2026
Answered

Résilier mon abonnement alors que j'ai des problèmes de paiement

  • October 1, 2026
  • 1 reply
  • 18 views

Bonjour, j'ai un problème je souhaite résilier mon abonnement alors qu'il y a un problème de facturation en cours que je ne peux pas régler. Je ne peux pas non plus supprimer mon compte car il y a le problème de facturation. Je n'ai pas d'autres solutions que de résilier l'abonnemrnt quand même mais je suis coincée 

    Correct answer Jeff_A_Wright

    Thank you for posting, ​@authentic_Dewdrop5939.

     

    I understand how frustrating it can be when you're trying to cancel a subscription but can't because of a payment issue.

     

    I can see that an Adobe Acrobat Pro subscription was started today, but the payment has not been successfully processed. Because there is an unresolved billing issue on the subscription, some account management options may be unavailable until the payment status is addressed.

     

    Please review and update your payment information using the steps in the following document:

    https://helpx.adobe.com/manage-account/using/update-billing-information.html

     

    Please reply if you have any additional questions, ​@authentic_Dewdrop5939 .

    1 reply

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    October 1, 2026

    Thank you for posting, ​@authentic_Dewdrop5939.

     

    I understand how frustrating it can be when you're trying to cancel a subscription but can't because of a payment issue.

     

    I can see that an Adobe Acrobat Pro subscription was started today, but the payment has not been successfully processed. Because there is an unresolved billing issue on the subscription, some account management options may be unavailable until the payment status is addressed.

     

    Please review and update your payment information using the steps in the following document:

    https://helpx.adobe.com/manage-account/using/update-billing-information.html

     

    Please reply if you have any additional questions, ​@authentic_Dewdrop5939 .

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices