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musthafa_2401
Participant
October 9, 2025
Question

Restore issue

  • October 9, 2025
  • 2 replies
  • 87 views

I have made the payment. But it's not reflecting on my Adobe account.  I tried through restore option also

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 9, 2025

    and you can check https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to see what account is being charged.

      S
      Community Manager
      Shivangi_GuptaCommunity Manager
      Community Manager
      October 9, 2025

      Hi @musthafa_2401,

      We appreciate you reaching out. As per your account details, you do not have any active subscription associated with this account.

      Did you make the payment for any other Adobe account?

      Let us know. We'll look into the details.


      ^Shivangi

      M
      musthafa_2401Author
      Participant
      October 11, 2025

      I can share you the transaction details. If you are giving me official mail ID

      S
      Community Manager
      Shivangi_GuptaCommunity Manager
      Community Manager
      October 11, 2025

      Would you mind starting a private chat with our support team here: https://adobe.ly/4n1AxUr

      They'll be able to provide you the best possible solution here.

      ^Shivangi

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