Restore purchases

Forum|Forum|5 months ago
August 22, 2025
4 replies
299 views

Hi. Can some agent help me here? I would like to request a refund for my recent purchase because it was accidentally charged to my bank account. I did not intend to upgrade my account to Premium, as I was only using the 7-day free trial. I was unaware that a payment would be processed, and I did not authorize this upgrade. I kindly ask for your understanding, as this was an unintentional purchase. I would really appreciate if you could restore my account back to the free version and issue a refund for the payment that was deducted.

iOS: iPhone

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Charlie.D

Community Manager

Hello @haimamdn

When you subscribe to any app or service on an iPhone, the transaction goes through iTunes and it is Apple who owns that transaction. I believe if you contact Adobe Support, they would advice you to contact Apple / iTunes Support for help with this.

If you want to see what Adobe Support can do to help, please contact them at https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT to reach a person quickly

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haimamdnAuthor

Participating Frequently

I also noticed that there is no ‘Restore Purchase’ option available in my account, which made it difficult for me to resolve this on my own.

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haimamdnAuthor

Participating Frequently

In addition, I did not use any of the Premium features after the accidental upgrade.

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haimamdnAuthor

Participating Frequently

Hi. How do you contact the store?

Kanikas

Community Manager

Hi haimamdn,

Do you mind sharing the complete issue you are facing? Are you facing issue with a subscription? Have you purchased a mobile subscription? Kindly share more details so that we can help you.

Thanks
^KS

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haimamdnAuthor

Participating Frequently

Hi. I would like to request a refund for my recent purchase because it was accidentally charged to my bank account. I did not intend to upgrade my account to Premium, as I was only using the 7-day free trial. I was unaware that a payment would be processed, and I did not authorize this upgrade. I also did not use any of the Premium features after the accidental upgrade. I kindly ask for your understanding, as this was an unintentional purchase. I also noticed that there is no ‘Restore Purchase’ option available in my account, which made it difficult for me to resolve this on my own. I would really appreciate if you could restore my account back to the free version and issue a refund for the payment that was deducted. Thank you 😭

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