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Participant
April 12, 2025
Question

return

Hello,

 

I recently noticed a charge from Adobe on my account, but I do not recall subscribing to any plan or authorizing this payment. I kindly ask you to clarify what this charge is for and, if possible, issue a refund, as I did not intend to use any paid service.

 

If a subscription was activated by mistake, I would also like to cancel it to avoid future charges.

 

Thank you for your help.

3 replies

gupta shivangi
Legend
April 14, 2025

Hi @skilled_helper1017,

We appreciate you reaching out. I checked your account details, however I could not find any active subscriptions associated with your account. Could you check your mailbox to confirm the purchase from Adobe?

Looking forward to your response.


^Shivangi

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Peru Bob
Community Expert
Community Expert
April 14, 2025

See here, too:

https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000317605575


See here to cancel:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please post a reply to this thread and an Adobe employee will need to assist you.

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kglad
Community Expert
Community Expert
April 14, 2025

check your account, https://account.adobe.com

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