rimborso

Forum|Forum|3 months ago
October 9, 2025
2 replies
75 views

Salve avevo un abbonamento annuale, ieri ho comprato una licenza annuale e attivato un nuovo abbonamento, oggi mi sono stati addebitati uleriori 145 euro del vecchio abbonamento, ho annullato l'abbonamento come posso avere un rimborso?

Plans and purchase

kglad

Community Expert

make sure the charges are for what you posted by checking your account, https://account.adobe.com

and checking, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

S

Shivangi_Gupta

Community Manager

Hi @master_Dolphin5E38,

Thanks for reaching out. I confirm there is a refund initiated from Adobe yesterday after your cancelled the plan. It usually takes 12-14 days for the refund to process.

^Shivangi

Abambo

Community Expert

Subscriptions are added one upon the other, if the product you subscribed and the Adobe ID is the same. This is espacially the case for redemption codes from vendors like Amazon. If you apply a redemption code, the subscription paid subscription should be paused until the code expires.

You'll need to contact customer support for solving this. This does not seam to be in relation with stock, so I will move your thread to the relevant forum.

ABAMBO | Hard- and Software Engineer | Photographer

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