Rückerstattung? - Keine Echte Person

Hi @Flo32327888gpnr ,

I checked your account info and found that your subscription was cancelled after 26days on September 17, 2023.

You are eligible for refund only with 14days of subscription window.

This is the reason you've been charged. You can get more info here:  Understand Creative Cloud subscription terms and refund policies

Let us know if you have any questions. We're here to help.

Regards,

Shivangi

check your account - https://account.adobe.com

if that shows what you expect, it can take 2 weeks for the refund to be completed.  if your account fails to show what you expect, contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true