Is there anyone from Adobe that monitors this? I have had to upload a tax exempt form every month since last February to receive a sales tax refund. Every month, I get an email stating that sales tax will not be charged going forward, but every month, there it is. It takes a minimum of 20 minutes to go through the chat. I need this fixed and I am tired of dealing with the chat option.
DMCountry, I am sorry that you have to repeatedly contact our support team to request a tax-exemption. Kglad is correct that working with our support team via a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen is the most secure and efficient way to resolve any account management or billing-related tasks.
I did review the account you used to post to this public discussion forum, DMCountry, but I don't have the same visibility or access to billing information as our chat team. Have you already completed the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/place-tax-exempt-order.html to request the account be flagged to be tax-exempt?
DMCountry, please bookmark https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html which provides information on how you can update your recent support cases. Case ADB-26513471-D6J8 was closed in October, but you can use the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you need to make any updates to the next support case. Support cases will automatically close if we do not receive a response.
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