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Participating Frequently
October 26, 2022
Question

Same email - different accounts problem

  • October 26, 2022
  • 11 replies
  • 382 views

Hello,

 

I was wondering if anyone else having this issue with 2 different accounts under the same email. I've got a Substance Painter license on my Personal account and all other Adobe CC apps on my Business account. The problem with this is that I can't use Substance Painter and Photoshop (for example) at the same time. I need to finish work in SP, close it, switch the account and then open Photoshop in order to tweak textures. 

 

Thank you,

 

Tom

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11 replies

kglad
Community Expert
Community Expert
October 26, 2022

that's the way it was designed.  otherwise there would be no way to determine the files you want saved/sync'd to which account/profile.

 

<moved from download&install>

Participating Frequently
October 26, 2022

I don't mind managing apps under different accounts, but is that difficult for Adobe account system to recognize that these 2 accounts are using the same email?

kglad
Community Expert
Community Expert
October 26, 2022

you don't understand. most people use use different profiles because they don't want files co-mingled.