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Participant
April 22, 2024
Question

Same verification SMS message received several times

  • April 22, 2024
  • 1 reply
  • 371 views

I logged in earlier today and got the verification text. Used it and logged in fine but the same number keeps arriving over sms. Some hours its every 10 minutes, some 4 per hour and some every hour. I need you to stop it please.

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1 reply

Jeffrey_A_Wright
Legend
April 22, 2024

Michael, which Adobe application or service were you accessing earlier today? I don't show any active memberships under the e-mail address you used to post to this public discussion forum. ^JW

Participant
April 23, 2024

I logged in to try Firefly. I don't have a subscription currently, but as stated, the issue occurred upon log in to the website, so it's application independent. I've since received several more texts from Adobe with the same code so it's a bug, not someone trying to hack in)

kglad
Community Expert
Community Expert
April 23, 2024

@mikesmithski 

 

shut down and restart your mobile device.  did that help?