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Participant
Oct 30, 2026 3:12 PM UTC
Answered

Saya ingin membatalkan langganan Adobe Illustrator karena masa uji coba gratisnya telah berakhir.

Saya ingin membatalkan langganan Adobe Illustrator karena masa uji coba gratisnya telah berakhir. Akun ini awalnya hanya dipinjamkan untuk membantu tugas kuliah teman saya, dan bukan saya pribadi yang mengaktifkan langganan berbayar ini. Saat ini aplikasi sudah dihapus dan saya sama sekali tidak memiliki dana untuk membayar tagihan bulan tambahan yang diminta oleh sistem. Sistem terus mengirim tanggihan dan saya tidak bisa membatalkan langsung langganannya karena tidak muncul batalkan paket/ semacamnya.Mohon kebijakannya untuk membatalkan langganan ini tanpa biaya sepeser pun karena saya tidak akan menggunakannya lagi.

    Jeff_A_Wright
    Jeff_A_WrightCorrect answer
    Community Manager
    Oct 30, 2026 3:21 PM UTC

    Thank you for posting, Adept_Aura.


    I’m sorry you’re dealing with this. I understand your concern about being asked for payment when you’re trying to cancel and don’t have the funds available.


    Please get in touch with us directly so we can review the subscription and your available cancellation options:

    https://adobe.ly/4f0hKaI


    You can review Adobe’s cancellation terms here:

    https://adobe.ly/4A0x1R5


    If you have any other questions, please update this thread, Adept_Aura. ^JW

    2 replies

    Community Expert
    Oct 30, 2026 3:13 PM UTC

    Follow the instructions given in the article linked below to know how to cancel

    https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

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    -Manan
    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    Oct 30, 2026 3:21 PM UTC

    Thank you for posting, Adept_Aura.


    I’m sorry you’re dealing with this. I understand your concern about being asked for payment when you’re trying to cancel and don’t have the funds available.


    Please get in touch with us directly so we can review the subscription and your available cancellation options:

    https://adobe.ly/4f0hKaI


    You can review Adobe’s cancellation terms here:

    https://adobe.ly/4A0x1R5


    If you have any other questions, please update this thread, Adept_Aura. ^JW

    Translate