Saya tidak bisa melakukan pembayaran apapun. Mohon arahan nya.

Question

Saya tidak dapat melakukan pembayaran apapun free trial maupun yang berbayar melalui semua rekening yang saya miliki, dan sering sekali pihak bank menelpon untuk konfirmasi perpanjangan trial saya padahal dari aplikasi gagal tetapi dari pihak bank katanya sukses, itu aneh sekali! Mohon arahan dan bantuan nya. sudah mencoba dengan berbagai cara dengan pilihan lain, nama lain, nomor telepon lain, nomor rekening lain, dari web, dari aplikasi, atau bank lain termasuk pembayaran melalui aplikasi dana tetap gagal dan bahkan semua akun. kebetulan saya ada beberapa akun yang saya miliki tetap saja hasilnya nihil.

ShivangiGupta · Accepted Answer

Hi ​@natural_loyaltye22e,We appreciate you contacting us.I reviewed your account details and found that there are several duplicate subscriptions with pending duespurchased on the same email address.16 Firefly plans(5 Firefly Pro + 9 Firefly Standard + 3 Firefly Pro Plus)2 Adobe Stock plans1 Adobe Express1 Adobe CC Pro1 Adobe Acrobat ProThis is the reason you are finding it difficult to clear the pending dues. You can check the account details here:https://account.adobe.com/plansI’d recommend you to get in touch with our support team here:https://helpx.adobe.com/contact.html?rghtup=autoOpenThey’ll guide you further and provide you the best possible solution.I hope it helps.^Shivangi

John T Smith · Answer

This is a public forum, not Adobe support... other users can't see your account to help
This is the correct way to contact support
https://helpx.adobe.com/contact.html?rghtup=autoOpen

- and enter AGENT in the box asking How can we help you?

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