Saying my "trial" ended when I paid like normal this month

Forum|Forum|5 years ago
October 17, 2020
1 reply
859 views

Hi there,

I just opened up PS again after not using it for a few days, and it's telling me my trial period ended and I need to start paying for PS. However I've been paying $30 a month for it for a while, and when I check my bank account it was just charged on the 13th. I can't figure out why this is or what to do about it. Any help would be appreciated. Thanks!

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Correct answer kglad

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

then, if your subscription shows it's active, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

kglad

Correct answer

Community Expert

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

then, if your subscription shows it's active, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html