Scam

Question

I understand the "terms of service" and all that. But just because it's in the fine print doesn't mean it's not a scam. The whole "Lightroom for $12 a month" and you assume it's actually going to be monthly, until you try and cancel and they charge you over $100?

Especially seeing as how i got charged $12, then $30, then $160 all within a few days and even the "customer support" rep couldn't (or wouldn't) explain those charges to me.

Didn't answer my questions at all. Since the $160 charge I've been continuously paying the $12 a month. A few days ago I tried to cancel my subscription and they informed me I'd need to pay a $50 cancellation fee. After talking to the "customer service" rep, he got rid of the $50 charge. Saying that the $160 charge WAS a cancellation fee. So...why have I been paying $12 a month since?

kglad · Answer

and if you want more info, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.