Scam charges

Forum|Forum|2 years ago
October 27, 2023
3 replies
277 views

I am being charged although I have no plans, subscriptions or ever tried a trail product from Adobe.

I found seven $15.89 charges to my Discover Card since June 15, 2023.

I logged into my old Adobe account, but there is nothing conserning any transactions.

The Adobe site and account site give absolutly on help. All the help assumes I have billing subscriptions, but cannot understand that I have no had any business relationship with Adobe. This is not a "tried but changed my mind" situation. I believe my account has been scammed or otherwise compromised.

Billing

This topic has been closed for replies.

John T Smith

Community Expert

If you suspect theft you need to contact your card company... Adobe can't help with fraud/theft

kglad

Community Expert

to add, if you use chat, type "agent" in the field to bypass the help bot.

Jeffrey_A_Wright

Legend

M, I can confirm that there are no active memberships or subscriptions under the e-mail address you used to post to this public discussion forum. Please see https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html for information on how to help track down the account with the additional charge. If you need additional help then click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a secure chat session. If the chat window fails to open, or if you thought you were already speaking with us directly, then use a different device to contact us. You may be blocked from reaching us on the computer, browser, smartphone, or tablet that you are currently using.

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