Skip to main content
B
bb44673347
Participant
July 29, 2023
Question

Scammers

  • July 29, 2023
  • 3 replies
  • 469 views

You are a bunch of scammers adobe. I have been trying to cancel my trial for days now. You keep trying to charge me daily and use it as an excuse to block me from even accessing the cancel the subscription button because of "payment issue". 

When I try to talk to your customer support, your staff gives me unrelated links and closes the chat to my face. I never thought a massive company like Adobe would resort to tactics like this but here we are. 

    This topic has been closed for replies.

    3 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 31, 2023

    also for others, if you get disconnected you can continue the conversation by updating your ticket, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    July 31, 2023

    Hello there,

    We're sorry for the experience. Adobe account services get suspended after 30 days of missed payment.  Fix a failed or missed payment
    As you've mentioned that you already spoke with our support team. Do you have any case reference number for us to check the case details.

    We'll make sure the issue gets addressed properly.

    Looking forward to your response.

     

    Regards,

    Shivangi

     

    P.S. Do not share any personal/private/confidential info(like bank details, email ID, phone number etc) here. This is a public forum.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 29, 2023

    there are 2 ways to contact adobe; chat and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    B
    bb44673347Author
    Participant
    July 29, 2023

    I already mentioned in my post that I have talked with multiple agents. Even the help here does not read the actual post and gives a copy-paste answer.

     

    I managed to get a promise of a result after god knows how many agents. I shouldn't have to go through 10 agents to do something as simple as getting my trial cancelled. There should just be a cancel trial button like every trustworthy company has on their website. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 29, 2023

    i read your post. the answer's the same as i gave, and you followed.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices