I have an Adobe account I want to cancel and have been wanting to cancel for a few months now. So I've been getting charged for a few months when I didn't have access to it. I can't cancel this account becasue the school its under has locked me out and I can't get in contact with Adobe to cancel. What do I do?
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
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Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730
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