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Participant
August 19, 2024
Answered

SCHOOL FREE TRIAL

  • August 19, 2024
  • 2 replies
  • 303 views

Hello, it has come to my  attention that my school no longer pays for adobe but I accidentally clicked free trial and I dont know if I need to cancel it because it doesn't show up as a play due to it being a school account. I don't want it charge me or the school which would go to my school fees and ultimately not allow me to graduate High School

    This topic has been closed for replies.
    Correct answer kglad

    contact support.  there are 2 ways to contact adobe support; chat and twitter (now x):

    chat:
    if you have or want to purchase a subscription, use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    2 replies

    kglad
    Community Expert
    Community Expert
    August 19, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    August 19, 2024

    contact support.  there are 2 ways to contact adobe support; chat and twitter (now x):

    chat:
    if you have or want to purchase a subscription, use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    Participant
    August 19, 2024

    oh my goodness thank you so much i will be sure to do that!

    kglad
    Community Expert
    Community Expert
    August 19, 2024

    sure.