Se cerro mi sesion en adobe

Question

Necesito ayuda!!!
De la nada me meti a LR y me pidio iniciar sesión, puse mi correo y me sale que no existe, hice una nueva cuenta y ahora me sale que que plan de pago quiero elegir siendo que ya pago mensualmente el LR classic y no quisiera que me lo esten cobrando, no se porque me cerro de mi sesión, ya no me acuerdo del correo que puse o de la contraseña.

kglad · Answer

contact adobe support to make sure you don't have two active subscriptions. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

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