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December 24, 2022
Question

se han cobrado automaticamente y quieren que les pague mas

  • December 24, 2022
  • 1 reply
  • 150 views

se han cobrado automaticamente de mi cuenta bancaria el dia 23 de diciembre del 2022 S/ 112 soles Peru y ya no hice descargas y quiero eliminar la cuenta pero me piden que pago otro S/ 103 soles Perú como es posible si ya se cobraron de mi cuenta sin ningun aprobacion mia.

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1 reply

John T Smith
Community Expert
Community Expert
December 24, 2022

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html-or
have Adobe support cancel your subscription using the "autoOpen" Chat link below-Do
be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee-This
is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription-Not
using the program(s) does not mean you do not have to pay
-If you rent a car and park it in your garage and never drive it, or you rent an apartment and you never live in it, you are still obligated to pay

 

This space is provided by Adobe, but this is not Adobe support Sorry, nobody here can help with an account or payment problem This is a public forum, you need the link to Adobe support
, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus,
so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person-Meaning
type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click
for more information about scammers https://tinyurl.com/10791730