Security concern [LOCKED]

Forum|Forum|6 years ago
June 26, 2020
11 replies
826 views

When using the help desk phone number, my call was taken my a random ware scam. My iMac is now corrupted with viruses and they keep contacting me to resume the issue! Beware!

Adobe is not answering my concerns/ a serious security breach.

Account management

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Correct answer Just Shoot Me

The number you have called is the Customer support number for Adobe.

I can 99.999999999% guaranty Adobe did not infect your Mac with Malware. I suggest you follow the suggestion above.

Best of luck to you.

Nancy OShea

Community Expert

Were you contacted by someone pretending to be an Adobe rep who reached out to you by Skype? Real Adobe reps never use Skype. Which phone number did you call?

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Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!
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3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

Nancy O'Shea— Product User & Community Expert

D

Das651Author

Participating Frequently

There didn't call me, I called the help number 800.834.6687 and thought it could be trusted. It wasn't Skype but screen sharing. See above comments. They have corrupted my computer 3 times through malware. Apple Support has restored it each time, though now the virus remains in my printer.

Nancy OShea

Community Expert

"...now the virus remains in my printer."

Printers are hardware. They can't get viruses. I mean this with utmost respect & concern for your well being. Please seek expert help from a mental health professional.

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

How does using a telephone infect a computer?

D

Das651Author

Participating Frequently

It was through screen sharing where I gave permission to help me by accessing my computer. I do it with Apple support, but these were hackers that somehow answered the help support phone number.

i have made reports to the FBI and FTC