Seeking help from the official: Subscription canceled without any notification?

Adobe Official: 

my account is 

[Personal information removed by moderator.]

and the annual subscription for the plan (Fotoğraf 20 GB) was completed on September 20th. The invoice for the cost is as follows: 

on September 29, 2023, after logging into the Adobe website backend, under the subscription plan section, it shows that I do not have any valid subscriptions. 

membership qualifications, product subscriptions, and other information are all normal. 

the activation information of the device is also normal. 

 at the same time, the cloud files are also displayed normally. 

However, the Creative Cloud Desktop on my local PC shows that the subscription has expired! 

 although the used cloud storage information is still visible.

However, Photoshop still cannot be used. This issue seriously affects the user experience. I believe that as a well-known large enterprise, Adobe's success comes not only from excellent products but also from understanding, valuing, and respecting customers. If my account has violated Adobe's regulations, I am very sorry. I can accept closing the account on the condition of receiving formal notice and refunding fees. However, directly closing the subscription without any warning and forcibly taking away customer fees clearly does not align with Adobe's responsible and respectful corporate spirit towards customers. In conclusion, I sincerely hope that my demands can be understood and also hope that your company can make moves that are touching. Thank you!