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jmgrigia
jmgrigia
Participant
May 31, 2021
Question

serial number

  • May 31, 2021
  • 2 replies
  • 281 views

I paid for a Creative Cloud All Apps but today Adobe asks me my serial number.

I found one on my Adobe Account page but it seems that it's incorrect...

What can I do? I don't find a phone number to call them or any other way to contact them...

Can you help me?

 

This topic has been closed for replies.

2 replies

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
May 31, 2021

If by serial number you mean that your application is showing as trial, you can refer to the following article. 
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
-Manan

-Manan
M
Community Expert
Manan JoshiCommunity Expert
Community Expert
May 31, 2021

There is no serial number for CC apps. Which application prompted you for the serial number, can you check its version? To contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
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