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A
annab13008307
Inspiring
June 12, 2020
Question

Serial Number Error

  • June 12, 2020
  • 2 replies
  • 399 views

When I try to edit PDFs, I keep getting a notification that my serial number

 

is already in use by the maximum allowed computers. You must deactivate another computer or provide another valid serial number to use Adobe Acrobat again on this computer,

 

but the computer I'm using is the only one logged into my account. 

 

What is the best way to proceed?

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
June 13, 2020

It sounds like an old version of Acrobat that was previously installed on multiple devices.

 

Do you have a paid Creative Cloud All Apps plan?

If yes, you should have access to the latest version of Acrobat Pro DC.  No serial numbers required.

 

 

 

Nancy O'Shea— Product User & Community Expert
T
Test Screen Name
Legend
June 12, 2020

This message is not about subscription software or being logged in. It is about being installed. What is the actual software and version you are trying to use? If you aren't sure, let us help you find out.  Where did you buy it and when?

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