Skip to main content
Participant
April 27, 2024
Question

Serial transfer

  • April 27, 2024
  • 2 replies
  • 144 views

I want to delete an email address, so I'm looking for accounts associated with that address.


I found out that I have two Adobe accounts
One is with a subscription
and one with an old Elements serial number.


Now I want to delete the account with the serial number.

Can I then enter the serial number in my account with the subscription?

This topic has been closed for replies.

2 replies

John T Smith
Community Expert
Community Expert
April 27, 2024

I do NOT know if this is still active... if it is, you may transfer the serial number

Transfer (selling or giving your software away) https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html
-you may NOT sell or transfer an Education serial number
-you also may NOT sell/transfer if you used a program as the basis to buy an upgrade at a reduced price

kglad
Community Expert
Community Expert
April 27, 2024

i don't think so, but you should check with adobe support to confirm.  please update this after getting their answer.

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.