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Participant
January 14, 2021
Question

Seriennummer wird bereits von max. zulässigen Geräten genutzt.

  • January 14, 2021
  • 2 replies
  • 362 views

Hallo,

ich habe mich bereits bei meinen alten Gerät abgemeldet und die o.a. Meldung erscheint dennoch auf meinen neuen Laptop. 

Was kann ich noch tun?

Vielen Dank für die Hilfe

Helmut

 

    This topic has been closed for replies.

    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    January 16, 2021

    Which software and version are you trying to install on your laptop?

     

    I ask because Creative Suite 1, 2 and 3 cannot be activated. The activation servers were taken offline years ago.  Those products are officially dead.

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    Community Expert
    January 14, 2021

    When you can't deactivate a serial number
    BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
    You may need to PERSIST or TRY AGAIN to find a support agent with more experience
    Click here https://helpx.adobe.com/contact/support.html

    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730