Service facturé sans souscription : merci de me rembourser

Question

Bonjour,J’avais annulé mes souscriptions fin mars et un nouveau service  Assistant IA pour Acrobat m’est facturé depuis 3 mois sans que je n’ai rien souscrit.Impossible d’envoyer un message à un quelconque service client en dehors de 9h-17h du lundi au vendredi : mais je ne suis pas disponible sur ces horaires là !Je suis scandalisé par l’impossibilité de joindre le service client par mail en-dehors des heures d’ouverture et la facturation de services à mon insu.J’attends un remboursement rapide, merci.

Jeff_A_Wright · Answer

Thank you for posting to this public discussion forum, Arnaud.

I am sorry for any problems you have encountered reaching us or managing your subscription.

I can confirm that there are no recorded attempts of you attempting to reach us, so please use a different device to contact us at https://adobe.ly/4uNY9Aw.

If the network or device you are using is managed by an organization, then you will need their help to contact us at https://adobe.ly/4uNY9Aw.

We do have people available right now to help you process your cancellation and refund request, Aranaud.

For more information about the cancellation and refund process, see https://adobe.ly/4e5KgXs. Any refunds issued will take up to 14 days.

Please update this public discussion thread if you have any additional questions, Arnaud. ^JW

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded