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iD2comm
iD2comm
Known Participant
April 13, 2021
Answered

setting up 2-factor authentication

  • April 13, 2021
  • 2 replies
  • 1614 views

I want to change my 2-factor authentication to using ADOBE's authenticator app ... I downloaded the app ... the only option I'm presented with after launching the app is to "scan code" ... which code? where do I get a QR code?

 

Thank you, Stephan

    This topic has been closed for replies.
    Correct answer thatsmauri

    By pop-up, you mean this one, right?

     



    Have you clicked on Next after downloading the app?

    If you have signed in to your Adobe account from a computer, you will get this window with a QR code:


    If you have signed in to your Adobe account from your mobile phone, you will get this instead:


    (This may be a shot in the dark, but... if you use any script-blocking plug-ins in your browser, try deactivating it or set an exclude exeption for adobe.com)

     

    Kind Regards, Maurice

    2 replies

    K
    Kirmoliya24958686m9ik
    Participant
    June 21, 2022

    Please disable2-factor authentication

    thatsmauri
    Community Expert
    thatsmauriCommunity Expert
    Community Expert
    April 13, 2021

    Please check the following Help entry below - it will explain everything:

    iD2comm
    iD2commAuthor
    Known Participant
    April 13, 2021
    That’s what I did - I read the article you refer to before posting. I click "set-up” which brings up a pop-up to download the “adobe Account Access app” sometimes all referred to as the “Adobe Authenticator” launching the app on my phone gives me one lonely option “scan code” which brings me back to my post: Which code? Where do I get the code?

    Thank you, Stephan
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