showing 7 days trail. But actually we bought the liscence

Forum|Forum|4 years ago
September 18, 2021
2 replies
156 views

Why there showing 7 days trial. if actually we have bought bunch of liscence. see this email why there showing 7 days.

Personal email address removed by Moderator

& resolve ASAP.

macOS

This topic has been closed for replies.

Nancy OShea

Community Expert

Hi @ak2021,

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Hope that helps.

Nancy O'Shea— Product User & Community Expert

Ged_Traynor

Community Expert

Hi

Take a look here

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded