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Question

Hi, so I've payed for my subscription but every time i try to log into an app it's telling me i don't have a plan. So I'm confused as to what's going on, because i checked my account and clearly my monthly charge. Was taken off so i want to know what the problem is 
 
[Moved from Community Help (which is about the forums) to a better forum... Mod][To find a forum for your program please start at https://community.adobe.com/]

Manan Joshi · Answer

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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