Signed up for free trial and want to cancel but it isn't showing the manage plan button in the steps

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7 day free trial but cannot cancel it - there is no magic button showing in my account. Pls advise

AkanshaAshraCorrect answer

Community Manager

Hi,

Thank you for writing in.

We checked your account and can see that you’ve already connected with our Support team under case ADB-47382347-S7W6. We’re glad to see that the issue has now been resolved.

Please feel free to reach out if you need any further assistance.

^Akansha

AkanshaAshra

Correct answer

Community Manager

Hi,

Thank you for writing in.

We checked your account and can see that you’ve already connected with our Support team under case ADB-47382347-S7W6. We’re glad to see that the issue has now been resolved.

Please feel free to reach out if you need any further assistance.

^Akansha

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John T Smith

Community Expert

This is a public forum, not Adobe support... other users can't see your account to help
This is the correct way to contact support
https://helpx.adobe.com/contact.html?rghtup=autoOpen

- and enter AGENT in the box asking How can we help you?

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positive_socialite8501

Participant

pls if u canel it help me i have the same problem

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Manan Joshi

Community Expert

If you are unable to self cancel by following the instructions on the article linked in this post and if none of the suggestions made work then you should contact Adobe Support for help in cancellation. The sooner you do it the better it is

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-Manan

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skillful_hearted992e

Participant

I also do not have the ability to cancel my free trial. The Manage Plan button referenced in these instructions does not appear for me. https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

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