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Participant
April 21, 2025
Question

signed up with wrong email accouint

  • April 21, 2025
  • 1 reply
  • 150 views

Hei, 

 

I am hoping someone can assist.

 

I accidentally signed up with the wrong email address, accidently left the word group off my hirehelpgroup.com.au email & started a free trial. Now I can’t log in because the email is invalid and I cannot receive any emails from Adobe.

I also tried logging in with the correct email but it shows a different account with no plan.

 

When I try to sign in with the wrong email, the page keeps loading and doesn’t go to the next step (screenshot attached).

 

I want to cancel the free trial or subscription connected to this wrong email, but I can’t access the account and I am unsure as what to do next. 

 

Please can someone help me with this problem. 

 

Thanks 

B

1 reply

kglad
Community Expert
Community Expert
April 21, 2025