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vacji
Participant
November 27, 2020
Question

Social account could not be connected. Please try again

  • November 27, 2020
  • 6 replies
  • 647 views

I get 'Social account could not be connected. Please try again' whenever I try connecting my apple id to adobe.

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6 replies

Inspiring
December 3, 2020

I am facing the same problem. I tried using Chrome, where I had to login to apple ID via Apple's website (Unlike on Safari where the Apple ID popup shows up as a window and I just use Touch ID to use it) and still didn't work. In the URL after am redirected to Adobe's website after loging in to Apple ID I get this at the end of the URL "connected-accounts?error=invalid_person".

Just Shoot Me
Legend
November 27, 2020

Do you mean on, with, this forum system?

 

And I must ask, "Why" would you want to do that (connect your whatever "Social" Account to anything Adobe)?

Nancy OShea
Community Expert
Community Expert
November 28, 2020

@Just Shoot Me 

Why not?  It's an option in our Adobe Account Settings.

http://account.adobe.com/Profile

Click on Connected Accounts.

Some people prefer to use their social account to log-on because it's one less thing to think about.

 

@vacji,

Try it again later with a different device or browser that accepts cookies and does not have script blockers.

 

[Moving from Using the Community (forums) to Account, Payment & Plan.]

 

Nancy O'Shea— Product User & Community Expert
vacji
vacjiAuthor
Participant
November 29, 2020

i tried with safari

no dice