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starscreamx
Inspiring
October 17, 2020
Question

Software block due to payment verification error

  • October 17, 2020
  • 2 replies
  • 595 views

It often happens that the Adobe suite software does not open due to internet connection problems, due to which it is not possible to verify the payment, even if the payment has not yet expired.
So if there's no connection, can't the suite be used?
Is this an Adobe joke?
There aren't even the classic 30 days to renew.
Again, it happens even if the payment has been made and the next deadline is far away.
If you have had the same problem we try to report it.
Those who work with the Adobe Suite cannot afford to waste time like this.
Thank you.

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2 replies

Nancy OShea
Community Expert
Community Expert
October 17, 2020

Please double check that your payment details are correct and up to date.

With a browser that accepts cookies and does not have script blockers, log-in to your account portal below.

https://account.adobe.com/plans

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
October 17, 2020

you (and others with this problem) should notify adobe, https://www.adobe.com/products/wishform.html