Solicito un Reembolso Porfavor

Hola, necesito ayuda. Ayer hice la cancelación de la suscripción porque la prueba gratuita terminaba hoy, me enviaron el correo de cancelación y me quedé tranquila pero hace un rato veo que me cobraron de igual forma y yo lo cancelé, pero en mi cuenta dice que sigo con la suscripción activa. Quiero el reembolso del dinero.

check your account, https://account.adobe.com

if it shows you cancelled during the trial (or even within 1 week of the trial ending), yes you will get a refund.

if your subscription was not cancelled, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.