Solicitud de reembolso

I understand that Adobe does not monitor app usage and that cancellation is necessary to prevent further charges. I will make sure the subscription is cancelled.

However, I feel that my actual concern has not been addressed. I am not simply requesting a refund because I did not use the service. I am explaining that I was not fully aware that I had entered into a recurring paid subscription and only discovered the charges when checking my bank statements.

I am specifically requesting a refund for the payments taken in September and October 2026. I understand that your standard policy may not automatically cover these payments, but I would appreciate a fair review of my individual circumstances.

Could you please escalate my request to a supervisor or the billing team to consider an exceptional refund for both payments? If a full refund cannot be authorised, I would appreciate it if you could consider a partial refund as a goodwill gesture.

I would prefer to resolve this directly with Adobe and would be grateful for a clear response regarding whether an exception can be made.

Thank you for your understanding.

I feel that getting a refund from Adobe is unnecessarily complicated, while accidentally ending up with an unwanted subscription is far too easy.