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Participant
October 23, 2026
Question

Solo solicite Lighroom y ahora me estan queriendo cobrar algo de adobe stock, aunque yo nunca lo solicite al plan y ya lo cancele hoy. Pero hace un momento me quisieron cobrar devuelta algo que ya cancele y que nunca quise

Adjunto pruebas

    3 replies

    kglad
    Community Expert
    Community Expert
    October 23, 2026

    then cancel your stock subscription. 

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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    AkanshaAshra
    Community Manager
    Community Manager
    October 23, 2026

    Hi curious_worldc8a8,

    Thank you for reaching out.

    We checked your account and can confirm that both Adobe Stock – 10 Assets a Month + AI Studio and Lightroom Plan with 1 TB have been cancelled, and the refunds have already been processed.

    The refunded amount should be credited back to your original payment method within 10–14 business days.

    We hope this helps clarify the status of your account.

    ^Akansha

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    Community Expert
    October 23, 2026

    Here is the technical forum for Lightroom Classic.

    You better post your question in Account, Payment, & Plan | Adobe DME

     

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