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Participant
February 11, 2025
Question

Solução para cobrança

  • February 11, 2025
  • 2 replies
  • 141 views

Bom dia me mandaram um e-mail dizendo que era para entrar aqui e resolver combrança indevida de aplicativo não consigo resolver nada alguém pode me ajudar entrei aplicativo para teste me cobraram e não devolvem o valor cobrado disse que tinha período para teste cancelei mesma hora! Que palhaçada é essa..

    2 replies

    kglad
    Community Expert
    Community Expert
    February 11, 2025

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

    and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    kglad
    Community Expert
    Community Expert
    February 11, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.




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