SOLUCIÓN DOBLE DÉBITO

Forum|Forum|3 years ago
June 21, 2022
2 replies
248 views

Les ha pasado que comunicarse con servicio al cliente de Adobe es imposible? Les cuento que desde hace 3 meses me debitan doble el plan y NADIE hace nada, llevo todo este tiempo intentando una solución amable y no ha sido posible. Además cansada de regalar mi plata, (víctima de este robo) no me dejan cancelar la cuenta sin que me cobren una multa. CÓMO ES POSIBLE ESTO? A alguien más le ha pasado? Los leo

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efe_ramirez DJ5819

Participant

a mi tambien me ha pasado esto es un robo estoy cansado de que me hagan ese cobro

John T Smith

Community Expert

Nobody here in a public forum can see your account information
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Monika Gause

Community Expert

Nobody on this public forum has access to your account. Please contact Customer Care to solve the problem.

You can subscribe on a monthly basis or on a yearly basis (and then your monthly rate is cheaper). If you don't want to fulfill the yearly contract then you get charged extra for leaving early, which is logical.

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Anonymous

No que pena, yo no firmé ningún contrato anual, me inscribí al mes, y no me dejan cancelar sin multa.

(personald details removed by moderator)

John T Smith

Community Expert

You bought an annual contract with monthly payments

SOME programs are available Monthly https://community.adobe.com/t5/Get-Started/Being-charged-for-a-full-year-when-i-m-on-month-to-month/td-p/10248222 - links and pictures

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