Somehow I am being charged for two different subscriptions and keep being charged. I should only be on one subscription.

Forum|Forum|9 days ago
August 2, 2026
3 replies
21 views

Somehow I am being charged for two different subscriptions and keep being charged. I should only be on one subscription. I've tried cancelling but because both keep trying to bill me, I cannot. I've been trying to contact support, but it just keeps sending me back to the same webpage over and over. I want to talk to a person. HELP!

kanikas28368183

Community Manager

Hi NataschaY,

I understand the need to manage your subscriptions correctly. I checked and can see that you have two active subscriptions under the same Adobe ID: Acrobat Pro and Acrobat Standard.

If you'd like to cancel one of them, please follow the steps provided in the article: https://adobe.ly/3TpEJEu

I hope this helps. If you have any questions or run into any issues, please feel free to reach out. We're always happy to help.

Thanks
^KS

NataschaYAuthor

Participant

I’ve tried that. However, every time I try, the page doesn’t load. This is what I get and it never will load.

Jeff_A_Wright

Community Manager

Thank you for the update, @NataschaY.

I am sorry that you continue to encounter problems canceling your unneeded subscription.

Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you cancel the unneeded subscription. I don’t see any records of any attempts to reach us, @NataschaY, so please use a different device to contact us at https://helpx.adobe.com/contact.html?rghtup=autoOpen. You can use a smartphone or tablet if you do not have another computer available.

For more information on the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html. Any refunds issued will take up to 14 days.

Please update this public discussion thread if you have any additional questions, @NataschaY.

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