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D
Dave0D4E
Participant
February 17, 2021
Question

Someone cancelled my subscription

  • February 17, 2021
  • 1 reply
  • 412 views

Good evening

I recieved an email confirming that my Adobe Creative Cloud membership has been cancelled yesterday.

It wast me and when I checked my account access it doesnt have any trace of me logging in yesterday 

How do i resolve this.

I recieved this email from message@adobe.com

screenshot uploaded

    This topic has been closed for replies.

    1 reply

    T
    ThoughtlessRacoon
    Participant
    February 17, 2021

    You and me both, and the live chat just transfer me to an empty chat for several hours. Even when rebooting the chat, they just seem to ignore any 'transfer' issues and just transfers me again.... Not sure what's going on.

    D
    Dave0D4EAuthor
    Participant
    February 17, 2021

    Just receive this from adobe help centre

    Hi! Thank you for contacting Adobe Genuine. After analysis, it appears that the subscription access has been shut off for the product. it shows that the Redemption code is fraudulently obtained.

    I bought it and even have an invoice.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    February 17, 2021

     

    I bought it and even have an invoice.


    By @Dave0D4E

    If it wasn't bought directly from Adobe, then it either was purchased from a seller that was not authorized to sell it, it was an improperly sold product, or it was a business license illegally sold.

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