Someone else may be using your account

Thank you for posting, ​@real_5081.

I can understand how frustrating it would be to continue seeing that message after changing your password multiple times and enabling two-factor authentication.

I was not able to locate an active Adobe subscription associated with the account used to post here. Could you let us know which Adobe application or service you are using when this warning appears?

Since you already changed your password and enabled two-factor authentication, can you also confirm whether you were able to complete the troubleshooting steps in the following document without receiving any errors?

https://helpx.adobe.com/account/individual/sign-in-and-security/security-and-recovery/cant-sign-in-to-adobe-account.html

Please let us know:

• Which Adobe application or service is displaying the message.
• Whether the message appears on one device or multiple devices.
• If you encountered any errors while working through the troubleshooting steps.

For your privacy, please do not post email addresses, serial numbers, or other account-specific information in this public discussion.

Once we know which Adobe product is involved and whether any sign-in or verification errors occurred, we can help determine the appropriate next steps, ​@real_5081.