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Whahaar
Participant
October 8, 2020
Answered

Someone using my email

  • October 8, 2020
  • 1 reply
  • 832 views

I haven't logged into Adobe for weeks. However, in the last few days, a verification code continues to come to my email address. Is someone trying to use my email to get into Adobe? Please verify and help these mails to stop coming

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Correct answer Dj_Creative_enthusiast

Hi Whahaar,

Thank you for reaching out to us here.

 

As per the regular process, the verification email with a security code is sent only when there is an attempt to Sign in using the same email address. Since you have mentioned that you did not request a security code and the message states to contact Adobe Support immediately, I would request you to Click on https://helpx.adobe.com/contact.html  to contact Adobe staff to help. Be sure to remain signed in with your Adobe ID before accessing the link.

 

Thank you. 

1 reply

Dj_Creative_enthusiastCorrect answer
Inspiring
October 8, 2020

Hi Whahaar,

Thank you for reaching out to us here.

 

As per the regular process, the verification email with a security code is sent only when there is an attempt to Sign in using the same email address. Since you have mentioned that you did not request a security code and the message states to contact Adobe Support immediately, I would request you to Click on https://helpx.adobe.com/contact.html  to contact Adobe staff to help. Be sure to remain signed in with your Adobe ID before accessing the link.

 

Thank you. 

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