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Correct answer CGBESSELLIEU

not an exotic locale, but keep us updated on what adobe support says.


They let the offer go through in good faith! 🙂

2 replies

M
MajesticWolf
Participating Frequently
April 8, 2024

I had the same issue, and contacted them via chat (on the Adobe website). The chat representative was able to manually apply the discount/offer for me. 

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 8, 2024

thanks @MajesticWolf for that information.

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 16, 2024

it may not be offered in your region of the world.  contact adobe support for clarification.

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    CGBESSELLIEU
    CGBESSELLIEUAuthor
    Inspiring
    March 16, 2024

    Thanks for the quick feedback!

     

    For the record, I'm in the United States (East Coast).

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 16, 2024

    not an exotic locale, but keep us updated on what adobe support says.

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