Started free trial, got charged right away!!

Forum|Forum|8 months ago
May 26, 2025
2 replies
1494 views

I started a 0 rupees trial and got a otp request for that 0 rupees, but they charged me 1974.14 INR, i contacted their customer support so they told me they can't do anything and offered a 90 day extension, i was flabbergasted. I am thinking of filing a consumer complaint as a student that was a lump sum and i can't afford to do away with that. they later said that the payment isn't showing, so i told them i can give them my transaction id but they refused that too. i don't know what to do at this point.

C

chad_8795

Participant

I also gets get charged 732 rs with free trial .

C

chad_8795

Participant

tomorrow I will going to talk to my lawyer about this . I have the money to fight this in consumer court . let see

kglad

Community Expert

@chad_8795

cancel your subscription for a refund. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

A

Anshul_Nautiyal

Community Manager

Hi @malvika_4392,

Thank you for reaching out, and we're sorry to hear about your experience. Upon reviewing the Adobe ID used to post this query, we can confirm that there were previously individual subscriptions for Acrobat Pro and AI Assistant associated with the account. However, both subscriptions have since been cancelled.

As we are unable to locate any recent transaction corresponding to the charges you mentioned, we recommend contacting your bank directly to dispute the charge.

Let us know if you have any further questions.

Regards,
^AN

M

malvika_4392Author

Participating Frequently

Contacted my bank they said the money is credited...i even have the transaction id and screenshots of payment and debit from my account to adobe. It just is so disheartening. They sent me otp for 0 rupees...but debited so much.

kglad

Community Expert

@malvika_4392

so what problem are you having?

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