Still be charged when I'm in free trial

Forum|Forum|3 months ago
October 31, 2025
1 reply
53 views

Today, I subscribed to the free trial. And in the website, it said will not be charged after the free trial ends.

But it still charged me, even though my free trial has not ended.

Billing

Jeffrey_A_Wright

Community Manager

Thi_thu_uyen, thanks for posting about your recent subscription commitment to this public discussion forum. I can confirm that you did cancel both of your subscriptions today. I am sorry you did not find more value in our services.

Any refunds offered will take up to 14 days to process. Please see https://adobe.ly/3Jqy3RO for more information. ^JW

T

thi_thu_uyen_4366Author

Participant

Hi,

It's already exceeds 14 days but I haven't received the refunt yet! Please help me check!

Many thanks,

T

thi_thu_uyen_4366Author

Participant

Hi,

I canceled my Adobe subscription during the free trial period, but it has been more than 14 days and I still haven’t received my refund.

The subscription was canceled before the trial ended, and the system showed that I wouldn’t be charged. However, the charge still went through.

Could someone from the support team please help review my case?
Thank you in advance!

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