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Participant
May 31, 2026

Still been charged

  • May 31, 2026
  • 1 reply
  • 13 views

I canceled my account 6 month ago but still chagrining me $19.99 every month

    1 reply

    kanikas28368183
    Community Manager
    Community Manager
    June 1, 2026

    Hi Moeshe35,


    I understand how frustrating this situation can be, especially when charges continue after you expected the subscription to be cancelled.

    It looks like there’s an issue with the payment method on your Adobe Acrobat Pro subscription. To cancel it, you’ll first need to update your payment details. Once that’s done, you can go ahead and cancel the plan from your Adobe account.

    Please follow the steps in the link shared to update your payment information and complete the cancellation.

    If you run into any trouble along the way, feel free to reach out here.


    Thanks
    ^KS