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Jessica30897449uw0k
Participant
July 5, 2023
Answered

Still being charged

  • July 5, 2023
  • 3 replies
  • 155 views

Why am I being charged every month for these services. $52.66 a month. I've tried to a cancel this numerous times and no one ever gets back in touch with me. I'm hoping I can be reimbursed for the last 2 months but I highly doubt it. 

    This topic has been closed for replies.
    Correct answer gupta shivangi

    Hi Jessica,

    We appreciate you writing in. We checked and found that you have an active subscription for Lightroom mobile and Photoshop express. If you wish to cancel the subscription, please follow the steps listed here: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    If you get any problem while doing that, please feel free to contact our support team as mentioned by the expert above.

     

    Regards,

    Shivangi

    3 replies

    gupta shivangi
    gupta shivangiCorrect answer
    Legend
    July 5, 2023

    Hi Jessica,

    We appreciate you writing in. We checked and found that you have an active subscription for Lightroom mobile and Photoshop express. If you wish to cancel the subscription, please follow the steps listed here: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    If you get any problem while doing that, please feel free to contact our support team as mentioned by the expert above.

     

    Regards,

    Shivangi

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 5, 2023

    adobe can be pretty understanding according to other users with similar account problems.  contact support per JT Smith and explain your situation.  if you have any supporting documents/screenshots etc, have them handy.

     

     

    ================================================

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

    <;moved from using the community>
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 5, 2023

    This space is provided by Adobe, but this is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that wait times are sometimes long before an agent responds
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    This will NOT work if you are using a VPN
    .
    This link will go directly to the chat option
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent in the lower right, without the quote " " marks
    or
    Twitter tweet @AdobeCare
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    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

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