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Thomas23563848tj0g
Participant
March 13, 2022
Answered

Still being charged after cancellation

I have previous cancelled all subscription to adobe but am still being charged for it, I do not know how this has happened but I'm not very happy so please watch out. Does anyone know how to stop it?

    Peru Bob
    Peru BobCorrect answer
    Community Expert
    March 13, 2022

    Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    You may also be able to contact Adobe by phone:
    https://helpx.adobe.com/contact/phone.html

    View reply

    17 replies

    Samreimbursed
    Participant
    May 25, 2025

    Did you get reimbursed?
    I’ve just realized I’ve been charged €59.99/month for a full year — that’s €719.88 — for a service I never used and had cancelled before the end of the trial period.
    I don’t want vague excuses — I cancelled, and that should have been the end of it.
    I’m asking for a full refund. Let’s see how Adobe responds.

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    Samreimbursed
    Participant
    May 25, 2025

    Outrageous — I'm being charged €59.99 by Adobe for a service I never used and already cancelled (proof below and available to anyone who needs it).

    I’ve just discovered I’ve been charged €59.99/month for the past 12 months — totaling €719.88 for now— for a service I never used and had cancelled.

    I have documented proof of the cancellation (which I’m happy to share), yet the charges continued without notice.

    This is unacceptable, and I’m requesting a full refund

    I don't want vague explanations or generic excuses — I cancelled, and that should have been the end of it. The continued billing is unacceptable.

    I expect a full refund and a prompt resolution.

    Thank you.

     



     

     

    Confirmation de résiliation 
     Nous avons traité votre demande de résiliation. Votre service prendra fin le 16-mai-2024 (PT). 
     Passé ce délai, vous repasserez à un compte gratuit de base. Les abonnements gratuits vous permettent de bénéficier d’un accès limité aux services Creative Cloud et de 2 Go d’espace de stockage en ligne gratuit. (Pour respecter vos nouvelles limites de stockage, vous devrez peut-être supprimer des fichiers.) 
     Continuez à découvrir Creative Cloud. Nous vous souhaitons beaucoup de succès dans vos projets à venir.
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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 25, 2025

    stop the duplicate posts 

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    rob23915340rug6
    Participant
    April 5, 2022

    yeah the same thing happened to email i want to email my bank records to adobe but they won't provide an email just want me to talk to an 'agent' that keeps closing the job when, they disagree with me although i want to provide them records 

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    ProDesignTools
    Community Expert
    ProDesignToolsCommunity Expert
    Community Expert
    March 13, 2022

    Hi, this is primarily a user-to-user Forum – so we don't really have the power to help you here, unfortunately...

    The only folks who have the ability to fix plan billing or account payment issues is Adobe Customer Care themselves. You should be able to reach them via live online chat:

    https://helpx.adobe.com/contact.html

    To contact Adobe Customer Support by phone, go to https://helpx.adobe.com/contact/phone.html for a comprehensive list of phone number by geography including hours and languages.

    *** Note that Adobe does not do support by email, so beware of scammers and answering anyone who sends you a private message via this forum. ***

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      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      March 13, 2022

      I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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        Peru Bob
        Community Expert
        Peru BobCommunity ExpertCorrect answer
        Community Expert
        March 13, 2022

        Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
        https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
        Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

        You may also be able to contact Adobe by phone:
        https://helpx.adobe.com/contact/phone.html

        Translate
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