Still Can't cancel an Adobe Subscription, Nov 2022

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.

but they just keep giving her the run around,

By @Tony27025977czp8

Can you post a transcript of the chat?

there isn't enough information in your post to help you. eg, what subscription? what dates? why hasn't your wife canceled?

Hello @Tony27025977czp8,

May I ask why can't you cancel? You can do so yourself, if you don't find the option to cancel you can ask Adobe support for assitance, they will surely help you out. What did they say when you contacted them in the past?
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
-Manan